FAQS
Q. What if shoes do not fit or are unsuitable?
A. We are happy to offer an item refund on the shoes/boots, as long as they are unworn/undamaged and still in original boxes.
Q. What is our security policy?
A. 2xcite Ltd is committed to customer privacy and security. Our online ordering system uses the latest secure encryption technology. All personal and credit card information is submitted with the highest level of security for your protection.
Q. When will my order arrive?
A. If your order is in stock then you will receive the order within 1-2 working days. If the order is one we don’t keep in stock then it is made to order and can take up to 21 working days, if there should be any further delays then we will contact you straight away. We always contact you ASAP to give you an estimated delivery date.
Q. Can you pack my order discreetly?
A. Yes, we can pack any items discreetly all we ask is that you notify us at time of order.
Q. Do I need to be home to sign for it?
A. Yes, Royal Mail and Parcelforce requires a signature on delivery as confirmation of receipt.
Q. What if I am unable to be at home when Royal Mail attempts delivery?
A. Royal Mail and Parcelforce will leave a calling card instructing you to collect from your local delivery office, or alternatively re-arranging for delivery at a convenient time for you.
Q. I placed my order a few days ago, why has it not arrived?
A. Please contact us straight away and we can look into it for you.
Q. Which debit/credit cards do you accept?
A. Visa, MasterCard, Visa Electron, Switch and Solo.
Q. Can I pay by cheque/postal orders?
A. Yes, please make cheques/postal orders payable to 2xcite Ltd. Please allow a few more days for delivery due to payment clearance.
Q. If I need to return an item what is the maximum time I can send them back by?
A. We will offer an exchange or refund for any shoes or boots within 7 days from the day on which you receive the product.
Any returns after 7 days will be down to our discretion whether we choose to offer an exchange.
Any returns including packaging must be in the same condition of which they were received.
Any items returned that have been damaged or appear worn will be returned back to the sender.
Q. What if my question has not been answered by any of the above?
A. Feel free to contact us.
Q. What if shoes do not fit or are unsuitable?
A. We are happy to offer an item refund on the shoes/boots, as long as they are unworn/undamaged and still in original boxes.
Q. What is our security policy?
A. 2xcite Ltd is committed to customer privacy and security. Our online ordering system uses the latest secure encryption technology. All personal and credit card information is submitted with the highest level of security for your protection.
Q. When will my order arrive?
A. If your order is in stock then you will receive the order within 1-2 working days. If the order is one we don’t keep in stock then it is made to order and can take up to 21 working days, if there should be any further delays then we will contact you straight away. We always contact you ASAP to give you an estimated delivery date.
Q. Can you pack my order discreetly?
A. Yes, we can pack any items discreetly all we ask is that you notify us at time of order.
Q. Do I need to be home to sign for it?
A. Yes, Royal Mail and Parcelforce requires a signature on delivery as confirmation of receipt.
Q. What if I am unable to be at home when Royal Mail attempts delivery?
A. Royal Mail and Parcelforce will leave a calling card instructing you to collect from your local delivery office, or alternatively re-arranging for delivery at a convenient time for you.
Q. I placed my order a few days ago, why has it not arrived?
A. Please contact us straight away and we can look into it for you.
Q. Which debit/credit cards do you accept?
A. Visa, MasterCard, Visa Electron, Switch and Solo.
Q. Can I pay by cheque/postal orders?
A. Yes, please make cheques/postal orders payable to 2xcite Ltd. Please allow a few more days for delivery due to payment clearance.
Q. If I need to return an item what is the maximum time I can send them back by?
A. We will offer an exchange or refund for any shoes or boots within 7 days from the day on which you receive the product.
Any returns after 7 days will be down to our discretion whether we choose to offer an exchange.
Any returns including packaging must be in the same condition of which they were received.
Any items returned that have been damaged or appear worn will be returned back to the sender.
Q. What if my question has not been answered by any of the above?
A. Feel free to contact us.
- Bestsellers
