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Returns Policy

You can return your product(s) to us UNOPENED and re-saleable condition within 30 days of receipt.
We provide manufacturers size charts/ guidelines for all of our products to help you determine your size before buying. To avoid disappointment on product sizing, we recommend that you thoroughly analyse our size guides accurately, and if in doubt please contact us.
Up until we receive the returned good(s) they are your responsibility.

Returning an Item

To return your good(s) to us please package the goods in the order that they were received, clearly stating the reason why the product is unsatisfactory. Please refer to the email that was sent to you during your original purchase, this email will contain your ‘Order Reference’ number, your billing address and billing name which we will require. Please also state whether you would like a ‘Refund’ or ‘Exchange’, providing the clear reason why for either.
Once we have received your returned item(s) in their original state, and once the good(s) have been analysed and we have decided that we are happy with their condition, we will process your return and issue a refund within 1 day for the cost of the item(s) or send another item(s) as applicable. 

If you have requested an exchange, rather than a full refund, e.g. the same product in a different size, please appreciate that your new size may be currently out of stock at that moment in time, we shall advise you of this.

Send your return goods to:

Partyshoes Limited t/a 2xciteuk
Unit 12E Seven Acres Business Park
Newbourne Road
Waldringfield
Suffolk
IP12 4PS

Faulty / Incorrect Item

In the very unlikely event that you have received a faulty item or received an incorrect item we will obviously do our upmost to rectify this mistake for you as quickly as possible and we do apologies for any inconvenience caused. Please contact us via email at info@2xciteuk.com

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